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FAQ's

SUPPORT

 


Merconnet Electronis offers customer service and technical support for all our products via online live help, email and phone

1)Try our online live help:


Our Online Chat service connects you automatically to one of our Customer Service Representatives. If you have questions regarding your order or if you have general questions about our products or services, you can get answers quickly and conveniently!. If we are not available you can send us a message and we will answer in less than 24 hours (except for weekends). Please click below only once. If all representatives are busy, the chat will start up as soon as one becomes free. Enter the following information (if possible) to help us answer your questions more efficiently: your full name, order number, date of order, item ordered, and location.

(2)Contact us via email:


Please email only one department. For all emails, include the following information (if possible) to help us answer your questions more efficiently: your full name, order number, date of order, item ordered, and location. Our email is management at merconnet.com or customerservice at merconnet.com

(3)Call us:

 

We are open Monday to Friday 5 am to 3 pm PST, 8 am to 6pm EST. We will be happy to assist you with any technical or non technical question you may have. Please have your order number ready. 
Parlez vous Francais?:

Nous offrons un service à la clientèle en français de 8h à 12m HNE. S'il vous plaît appelez au 1-877-4254652 pendant ces heures ou 604-484-5642.

Toll free: 1-877-425-4562.

Direct lines: 604.259.7180 / 438.288.0290.

Service à la clientèle en français: 604-484-5642 (8 am-12 am HNE).

 

(4)Want to send a fax?:

Our fax number is  1-800-497-9140.

 

(5)Emergencies

 Something extremely urgent, technical issues, website is down,  need a product   for tomorrow?, this is an aditional number to call us: 438.288.04.55 (5 am 2 pm EST, only)

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