Contact

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Office

Canadian Addresses:
30-9088 Halston court.
Burnaby, BC . V3N 0A7.
Canada

Mailing address:
922 Terrasse d'Isère.
Saint-Lambert, QC J4S 1Z2
Canada

Email:

For customer support in English : [email protected] 

Pour le service client en français : [email protected]

Telephone Numbers

Toll Free (USA and Canada): 1.877.425.4652

Direct line: 604-595.1475

Fax line: 1.514.565.9919

Service à la clientèle en français: 604.484.5642 (de 8 h à 12m (HNE))

English Customer Service Hours: 5 AM to 3 PM PST, 8 AM to 6 PM EST.

Live help: click "live help" in our header