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SHIPPING AND RETURNS POLICIES

We ship our orders by Canada Post from Vancouver, BC, Montreal, Qc and Strattford, On.,   to all Canadian Provinces.

Regular mail Orders to Canada are sent via Canada Post Expedited service.

Priority mail:  By Canada Post Priority Mail

Overnight delivery: we have chosen Fedex Express as our unique courier,  please note that Fedex does not deliver to P.O Boxes


If you happen to have your own courier account, we will be happy to use it, a handling fee of 3 USD   or 4.50 Canadian Dollars will be applied per order. I

Covid-19 update:  We are shipping orders on a daily basis, however Canada Post, Purolator and USPS are presenting delays with deliveries. Please consider this delays before placing your order. Once the order has been shipped it can't be cancelled.    if an order was shipped and you wish you cancel it, you must wait until you receive it and request an RMA (return merchant authorization).  From the moment an order is placed you have approximately 24 hours to cancel it, once the status is shipped, cancellations will be denied.


Worldwide Shipping

We ship all international parcels via USPS first class (regular mail), priority mail (priority parcels) or express (4-10 days shipping). Please note that international orders could be subject of customs fees by the local customs office. Merconnet is not responsible for any duties charges and customer is entitled to cover all fees in the country of destination.

Fraudulent Orders

Due to the increase in Fraudulent activities on online purchasing, we do not offer shipping to the following countries:

  • Nigeria
  • Indonesia
  • Belarus
  • Bosnia
  • Russia
  • Romania
  • Haiti
  • Laos
  • Oman

If you live in, or would like to ship as a gift to one of these countries listed above, please contact us directly and we go from there. We do and will continue to report any fraudulent transactions, we use a rather lengthy procedure to verify all orders before we ship them.

RETURNS

Customers have 30 days to return the merchandise for a refund and 1 year for exchanges in case of defective items (manufacturing defects). In order to send a return, please contact customer service at merconnet.com to get an RMA , we will send you a Return Merchant Authorization with the instructions to send your item back.

Please make sure to wrap the items with care and mark the envelope with your order ID. International RMAs (from other countries than USA and Canada) should send all returns using the post office, do not use any courier service.

 

WRONG ADDRESS

If the provided address is wrong and shipped to the wrong location, customer is responsible for paying for shipping again.   Second order will only be sent once the first order has been returned to us.


TRACK YOUR PACKAGES

TRACK YOUR PACKAGES

TRACK YOUR PACKAGES