Order and Return
SHIPPING AND RETURNS
As soon as an order is shipped, an email with tracking information and a link to trace the order online will be sent to the buyer.
We ship our orders by Canada Post from Vancouver, BC, Montreal, Qc, and Strattford, On. to all Canadian Provinces.
Regular mail orders to Canada are sent via Canada Post Expedited service.
Priority mail: By Canada Post Priority Mail
Overnight delivery: We have chosen FedEx as our unique courier. Please note that FedEx does not deliver to P.O Boxes.
If you happen to have your own courier account, we will be happy to use it, a handling fee of 3 USD will be applied per order. If you live in the Greater Vancouver, you are welcome to visit us to pick up your parcel. Please choose “local pick up” as the shipping method. Send us an email with the account number, your order number, and Purchase Order Number if available.
Covid-19 update January 2021: We are shipping orders on a daily basis, however Canada Post, Purolator and USPS may take longer since regular shopping channels are closed and there is a significan increased in mail in orders.. Please consider this delays before placing your order. Once the order has been shipped it can't be cancelled. if an order was shipped and you wish you cancel it, you must wait until you receive it and request an RMA (return merchant authorization). From the moment an order is placed you have approximately 24 hours to cancel it, once the status is shipped, cancellations will be denied.
We ship our orders to the USA are shipped domestically by USPS Priority Mail or UPS ground Please note that we ship orders 48 to 72 hours after the order is placed. For certain products, the shipping fee in the shopping cart is just an estimate and we could get back to you with the correct charges. You are welcome to call beforehand to confirm the shipping fees for your order
We offer CODs within Canada. Please note that 7 Canadian dollars will be added to the purchase total, which is paid to Canada post for the service. COD is only available via Canada Post Expedited Service
We ship all international parcels via USPS first class (regular mail), priority mail (priority parcels), or express (4-10 days shipping). Please note that international orders could be subject to custom fees by the local customs office. Merconnet is not responsible for any duties charges and the customer is responsible to cover all fees in the country of destination.
Due to the increase in Fraudulent activities on online purchasing, we do not offer shipping to the following countries:
If you live in or would like to ship as a gift, to one of these countries listed above, please contact us directly. We do and will continue to report any fraudulent transactions. We use a rather lengthy procedure to verify all orders before we ship them.
Customers have 30 days to return the merchandise for a refund and 1 year for exchanges in case of defective items (manufacturing defects). In order to send a return, please contact [email protected] to get an RMA. We will send you a Return Merchant Authorization with the instructions to send your item back.
Please make sure to wrap the items with care and mark the envelope with your order ID. International RMAs (from other countries than the USA and Canada) should send all returns using the post office, do not use any courier service.
Important: Returns for a refund will only be accepted if the product is in saleable conditions and the original box and accessories are sent. If the product is returned used or incompleted, we will send it back to the sender or apply a restocking fee of 15, 30, or 50%.
If the address provided is wrong and the shipment is returned to us, the customer is responsible for paying again for shipping fees. The second shipment will not be sent until payment for shipping fees is received or approved by the school district and the first shipment is received by our warehouse.