Merconnet Electronis offers customer service and technical support for all our products via online live help, email and phone
1)Try our online live help:
Our Online Chat service connects you automatically to one of our Customer Service Representatives. If you have questions regarding your order or if you have general questions about our products or services, you can get answers quickly and conveniently. If we are not available, you can send us a message and we will answer within 24 hours (except for weekends).
Please click below only once. If all representatives are busy, the chat will start up as soon as one becomes free. Enter the following information (if possible) to help us answer your questions more efficiently: your full name, order number, date of order, item ordered, and location.
(2)Contact us via email:
For customer support in English: [email protected]
Pour le service client en français: [email protected]
Please include the following information (if possible) to help us answer your questions more efficiently: your full name, order number, date of order, item ordered, and location.
We are open Monday to Friday 5 am to 3 pm PST, 8 am to 6pm EST. We will be happy to assist you with any technical or non-technical questions you may have. Please have your order number ready.
Parlez vous Francais?:
Nous offrons un service à la clientèle en français de 8h à 12m HNE. S'il vous plaît appelez au 1.877.425.4652 pendant ces heures ou 604-484-5642.
Toll free: 1-877-425-4562.
Direct line: 604-595-1475
Service à la clientèle en français: 604-484-5642 (8 am-12 am HNE).
(4)Want to send a fax?:
Our fax number is +1.514.565.9919. ( Old number 1.800.497.9140 has been replaced, please update )
Something extremely urgent, technical issues, website is down, need a product for tomorrow? Our customer service at 1.877.425.4652 will be able to help you.